Refund and Cancellation Policy

The trial comes first

The subscription starts with a trial period, free and with no card. That is deliberate: the question “is this right for my company?” should be answered before any money is at stake, not afterwards through a refund request.

Right to withdraw

Within 7 calendar days of the first charge, cancelling returns the full amount, no reason asked. That window follows the Brazilian consumer right of withdrawal and is applied in every country served, including where local law does not require it.

After the 7 days

Cancellation then takes effect at the end of the cycle already paid for, not immediately: the service was delivered, and access continues to the last paid day. There is no penalty, no lock-in and no exit fee.

A prolonged outage caused by the operator of this installation earns a credit proportional to the days affected, applied to the next invoice. An outage in a third-party service outside the operator of this installation's control — the messaging platform, for instance — earns no automatic credit, but can be reviewed case by case.

How to cancel

From the subscription screen inside the system, without talking to anyone. Cancelling does not erase your data: it stays available for export for the period described in the Privacy Policy.

Refund timing

The refund is issued within 5 business days of the request. When it shows up on your statement depends on your card issuer and usually takes one to two billing cycles — that stretch of the journey is not under the operator of this installation's control.